Refund policy

As part of our commitment to 100% satisfaction with your purchase, Let’s Shop gladly accepts returns for products within 30 days of the receipt of an order.

How to Make a Return

We recommend that you review our Return Policy below before making any return.

1. Obtain Return Merchandise Authorization Number(RMA#). You can get an RMA# by email us.
2. Pack the item(s) securely in the original product packaging, if possible. Please include all parts, and accessories.
   3. Include a copy of your invoice and please describe an explanation of why you are returning (via selected return reason defined on packing slips) the product. If you still have label with return address provided on your invoice please affix and mark RMA# on return package.
   4. Mail your return to: Let’s Shop.
   

Customers pay for return shipment charges. We recommend to use a trackable and/or insured shipping method as we are not responsible for lost return shipments.

It takes up to 5 business days to process the return and credit your account, though it may take longer the credit to appear on your credit card statement. We will notify you via e-mail once your return has been processed.

Let’s Shop will not be held responsible for orders and/or product that are lost, damaged, mis-shipped, mis-billed and/or shorted. Their responsibility lies with the Brand.

Policy

After the grace period 30 days of receipt date of your package, we can no longer accept the returns.

• Customer must obtain an RMA# within the 30 days of receipt of their order either by email to us.
• Return shipment without RMA will not qualify for a credit.
• Returned products are subject to inspection by Let’s Shop staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, over used, or damaged. Multiple RMA requests for the same products are subject to review by Let’s Shop. We reserve the right to deny multiple refunds on products purchased and returned more than once.
• Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
• We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
• Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Let’s Shop Customer Service by email us.
• Customers pay for return shipment charges.
• Returns will be processed and approved credits issued within five business days of receipt.

For the case that we shipped an incorrect product(s) or the product(s) is damaged in shipping. Please notify us immediately via email us. We will immediately re-ship the replacement(s) at no additional shipping charge to you along with return label (if applicable). Once you receive the new item(s), please use the return label to return the incorrect product(s) or damaged item(s) back to us to avoid the charge for the replacement(s).

 

Note: Due to individual manufacturer guidelines, we are unable to accept used/tampered returns on specific products.

Exchange:

Please note that we do not offer exchanges. If you would like you can place in a new order for the item you want.