FAQs

You can place an order in two ways. First, you can simply do it yourself on the website by adding the products you want to your cart and filling out all of the necessary information. Or you can call our toll free number and customer service can assist you in placing the order for you.

There may be several reasons for this, first you should make sure that it was entered exactly how you saw it on the website or in your email; no spaces. It also depends on what you are ordering, because items that are already on sale or of certain brands cannot be purchased using a coupon. This should also be the one and only coupon you are using on this order, because only one coupon can be use per order.

To see the status of your order loging your account at https://www.letshop/login. You can also call us; a customer service representative will be pleased to assist you in checking the status of your order. Knowing your order number ahead of time will help customer service assist you quicker.

If an item is defected (cracked, leaking, etc.) please call us and a customer service representative will run over the guidelines of what can be done. Normally in cases like this, a return label (RL) is shipped out with a replacement item. Once you receive the replacement we ask that the defected item be shipped back to us using the RL that was sent. If the defected item is not sent back, then the customer will be charged for both items.

Estimated times for products that are on back order by the manufacturer are usually rare for us to know. You can sign up to be notified via email once the product is back in stock by clicking on the "Click Here to be Emailed When Back In Stock" link on the product page.

At the moment, only items shipped to New Jersey are subject to sales tax of 6.625%

Please call us or email our Customer Care department for your request. Please note that we cannot cancel your once it has been shipped.

The net weight can be found on that product page, underneath the description. If it is not there please give us a call or email us and we will be happy to assist you.

For domestic customers, we offer Standard and Second Day Air. For international customers, we offer Standard and Expedited as well, and both are shipped through the United States Postal Service.

Orders placed before 12pm EST on business days will ship out the same day. Orders placed after 12pm EST on business days will ship out next business days.

Domestic standard shipping takes from 5-8 business days. We also offer Second Day Air through UPS. As for international shipping, standard shipping takes from 2-6 weeks, expedited shipping takes from 6-12 business days. Keep in mind that all shipping prices will vary.